About the Role

Role

We are looking for a Senior Staff Software Development Engineer reporting to the Director, Software Engineering to join our Client Connector Team. As a Senior Staff Engineer, you'll own critical service-layer components such as RPC, user session handling, data pipelines and help make CCA(Client Connector Agent) more stable, performant and maintainable.

What You’ll Do (Role Expectations)

Design and implement features across the CCA service, user-mode UI, and supporting subsystems (RPC server, session handler, data handler, tunnel telemetry).
Diagnose and fix complex production issues: service crashes, race conditions, lifetime bugs, and cross-process synchronization problems.
Improve reliability of long-running Windows service code, including cleanup/shutdown paths and inter-process communication.
Work on VDI-specific flows (e.g., ZCC VDI SMB tunnel traffic accounting, session lifecycle).
Review peers' code, raise the quality bar, and mentor other engineers on Windows systems programming.

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it.
You act like an owner. Your passion for the mission fuels your bias for action.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution.
You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback.
You are a learner. You have a true growth mindset and are obsessed with your own development.

What We’re Looking For (Minimum Qualifications)

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
8+ years of production software engineering, with strong C++ (C++14/17), Rust language experience.
Solid grasp of Windows internals: services, user sessions, security tokens, IPC, and process/thread lifetime.
Experience debugging multithreaded C++: races, deadlocks, iterator invalidation, use-after-free.
Track record of shipping and maintaining an enterprise desktop or endpoint product.

Requirements

C++ and Rust experience

You should have strong experience in C++ (C++14/17) and Rust programming languages.

Windows internals knowledge

A solid understanding of Windows internals including services, user sessions, and IPC is required.

Debugging multithreaded applications

Experience in debugging multithreaded C++ applications is essential.

Production software engineering

You need at least 8 years of experience in production software engineering.

Nice to Have

AI/ML technologies

Foundational understanding of AI/ML technologies is preferred.

Enterprise product experience

Experience in shipping and maintaining enterprise desktop or endpoint products is a plus.